Return Policy

Bait Al Diafa supplies hotels, restaurants, cafés and caterers across the UAE. We do not accept returns of items that were delivered as ordered and in good condition (change-of-mind returns).

Damaged, faulty or wrong items

If an item arrives damaged or faulty, or is not what you ordered, we will replace it or refund it.

• Tell us within 48 hours of delivery.
• Include your order number and photos of the item and its packaging.
• Keep the item and its original packaging until we have checked it.

Refunds

When a refund is approved, we confirm with you how and when it is paid.

How to report a problem

• Phone: +971 6 526 6504
• Email: [email protected]
• WhatsApp: Monday to Saturday
• Or use our contact form.

See also our shipping and delivery policy.